Two mini rants for your Tuesday...
MINI RANT #1:
Following my last letter (link), Mark Casem from customer care commented on my post offering help. I assume his job is to troll the internet and to offer reassuring comments about Comcast. I suppose this is one way to improve Comcast's public image, but I'd think you might want to follow up by actually doing something for your disgruntled customers.
After checking that Mark was legit, I forwarded my previous complaint to the e-mail address he provided, requesting a prompt reply.
And, I heard nothing.
In fact, instead of receiving a response to my grievance, yesterday I got my newest bill. And guess what? It was even higher than my bill the previous month--you know, the one that prompted me to complain in the first place. So, not only did you fail to address my concerns about bill inflation as requested, you actually increased it by an additional 5%! Are you kidding me?
I'm not sure what else to do but cancel my account, so I'll be calling in the next few days to do so. Oh, and I will also be sure to encourage all the readers of my blog to avoid Comcast if at all possible (and, when not possible, to request a rate guarantee in writing when establishing their accounts).
Mom on the Edge
MINI RANT #2:
WTF, C.diff?!??** Why not go pick on someone your own size for awhile? The other day, when I talked to the on-call doctor about Stow's gut problems, I gave Stow's birth date as "June of 11." The doc thought I meant that Stow's 101 instead of 1. Why? Because only old people are supposed to get C.diff, that's why. Granted, before we realized his mistake, the doc's misunderstanding led to a really funny conversation about wheelchairs and COPD, but still.
After three rounds of that horrible medicine (link), I'd think you could find a more hospitable environment somewhere else. We've become way too familiar with all the nice people at the hospital lab, and we know way too much about how to collect poop. We've scraped it, scooped it, smeared it, and dipped it. We even put some of it in the mail. Oh, and even though they say you should line the diaper with Saran wrap to get a clean sample, we know that's a very, very bad idea.
So, go away C. diff and let us move on to more cheerful pursuits.***
** Unfamiliar with C-diff? Click here.
***I was going to make a list of all sorts of unpleasant tasks that are still better than collecting poop, but I didn't want to gross anyone out this early in the morning. So, let's say "laundry" and "potty training" and "throwing away rotten pumpkins" (link) and leave it at that!
UPDATE: On February 13, 2013 the most amazing thing happened. I got my Comcast bill, and it was correct!!! I'm not ready to believe Comcast has its sh*t together, but it's a start.
UPDATE AGAIN: Alas, my bill dated 3/7/13 has inexplicably gone back up. COMCAST SU*KS!